Privacy Policy

Thank you for using the TunedUp® app. We take your privacy seriously. Please take the time to read and understand TunedUp® policy on the protection of personal information to learn more about our information practices, including the type of information we gather, how and for what purposes such information is used, to whom the information is disclosed, how it is safeguarded and how you can access your personal information in our possession ("Privacy Policy"). Moreover, when you use our app, you also have responsibilities which are outlined in our Terms and Conditions section of our app. We recommend that you consult these Terms and Conditions prior to using our app in order to inform yourself of your obligations.

TunedUp® reserves the right to modify this Privacy Policy to adapt it to any technological or legal change, or simply to adjust it to reflect changes made to our app. All updates of our Privacy Policy will be posted on this page. By continuing to use this app after we post any changes, you are consenting to our use of your information as provided in the modified Privacy Policy.

What information we collect

We may collect certain personal information about persons using our app, including their name, postal address, telephone number, e-mail address, mobile number and credit card information.

We also gather certain electronic information, which is generated by your computer when you interact with our app.

Why we collect personal information

We collect personal and electronic information for the following reasons:

  • To understand your needs and to provide you with optimal services (for example, to help us efficiently perform transactions, to deliver the services you have requested, to make sure that you are the person registered with TunedUp®).
  • To design, maintain, manage, improve, market and provide products and services on our app.
  • To provide you with the latest information about TunedUp®, including our products, services, programs and promotions.
How we collect personal information

We receive and may store any personal information you enter on our app or transmit to us via your mobile phone. For example, we collect personal information you provide when you register on the site or mobile app, send us an e-mail or call us.

We wish to remind you that the personal information you provide us with is on a voluntary basis and is only used in accordance with the consent we receive from you.

How we collect electronic information

When you visit certain pages of our app, our servers send "cookies". Cookies are alphanumeric identifiers that are transferred to your computer's hard drive through your web browser. Our servers also record your IP address (IP stands for Internet Protocol, a number that locates you in cyberspace). Such electronic personal information is transmitted to us automatically.

Cookies are saved, for a limited period of time, on your computer's hard drive. Cookies enable us to retain certain important information about your use of our app, including the date of your last visit to the app, the pages you visit, the files you download and the type of browser you use. Overall, cookies help us to determine the number of people who visit our app and the frequency of these visits. They also allow us to personalize content, respond to your requests regarding products and services, and keep you informed about new products. This way, we can improve our app and its services.

If you do not want to receive cookies, the "help" function on the toolbar on most web browsers will instruct you on how to prevent your browser from accepting new cookies, how to have your browser notify you when you receive new cookies and how to disable cookies altogether.

Important: if you refuse all cookies, you will not be able to use the TunedUp® services that require registration. Cookies enable you to take full advantage of some of our app's best features, so we recommend that you keep them enabled.

How we use, communicate and save your personal information

We use personal information collected through our app to respond to your requests for certain services, to help us efficiently perform transactions, to deliver the tickets and/or other products and/or services you have requested or purchased through this app, to perform quality assurance, sales analyses and other business analyses, to contact you in connection with your service and to send you specific information about TunedUp®.

We maintain personal information only for as long as is it is necessary or useful, or as required by law. We have also established conservation and destruction policies for personal information which are not required by law to maintain.

We may use your IP address and your e-mail address for a variety of purposes, including:

  • to estimate the number of web surfers in certain countries or regions of the world that visit our app
  • to fix Internet service problems pointed out by our users or by our information technologies supervisors
  • to send you information and updates about activities, privileges, promotional offers, products and services offered by TunedUp® or its sponsors.

Your personal information will not be shared with anyone without your consent, except for the following exceptions:

  • To related corporate entities of TunedUp®
  • To governmental agencies in order to satisfy regulatory or legal requirements

If you have requested information about third parties as aforementioned, TunedUp® will provide such third parties with the personal information you have provided us. Your personal information will then be used by said parties to provide you with offers, products, promotions and services related to their respective activities.

Personal information collected by organizations other than TunedUp®

Our app contains advertising and content provided by third parties who may from time to time associate themselves with TunedUp® for joint service or marketing purposes. Our app also includes hyperlinks to such third parties' apps. These third parties have personal information protection policies that may differ from the one you are currently reading. If you purchase products or services from these third parties, TunedUp® is not responsible for the manner in which your personal information may be used by said third parties.

Management of your personal information

Your information is managed by TunedUp® Customer Service employees and third party in Sarasota, FL. You may contact them at any time, by mail, by telephone or by using the Contact Us section of the app. A Customer Service representative may contact you to verify and correct, if necessary, the personal information you have provided.

You may contact us to request access to personal information we hold about you. Your request may be accepted or denied on the basis of any applicable laws.

Contact information

TunedUp® is owned and managed by:
TUNEDUP Global Investments, LLC
16474 Seneca Way
Naples, FL 34110